Warranty

At qost we stand for quality and reliability. That's why you get a 5-year warranty on all our cables and adapters.

We believe you should be able to trust products that do what they promise – without any hassle.

Statutory warranty

As a consumer, you are entitled to a good product. This means our products must meet what you may reasonably expect from them.

This is called the statutory warranty.
The statutory warranty applies independently of our 5-year manufacturer's warranty and does not detract from it.

Under Dutch law, you are entitled to free repair or replacement when a product:

  • Does not comply with the agreement
  • Shows a defect that did not arise through your own fault
  • Breaks down within a reasonable period under normal use

5-Year Qost Warranty

In addition to the statutory warranty, we offer a 5-year warranty from the date of purchase on manufacturing and material defects.

What is covered by the warranty?

  • Defects under normal use
  • Manufacturing defects
  • Material defects

What is not covered by the warranty?

  • Damage due to misuse
  • Damage from dropping, impact or water damage
  • Normal wear and tear
  • Modifications or repairs carried out by third parties
  • Commercial or professional use (unless otherwise agreed)

What do we do in case of a defect?

If a product breaks down within the warranty period and this is not the result of misuse, we offer, free of charge:

  1. Repair, or
  2. Replacement with an equivalent product

If repair or replacement is not possible, you will receive a suitable solution in accordance with statutory rules.

How do you make a warranty claim?

Contact our customer service and state:

  • Your order number
  • A clear description of the problem
  • If possible, a photo or brief explanation

We will then help you as quickly as possible.

Keep your proof of purchase

You need a valid proof of purchase for warranty claims. Therefore, always keep your invoice or order confirmation.

Our promise

We sell reliable cables and adapters for everyday use. If something does go wrong? Then we'll fix it properly and in accordance with the law.

Always connected.