Track My Order
Track & Trace
Enter your tracking code and see directly where your package is.
- Quickly linked to the carrier
- Works with codes including spaces
- No account needed
Shipping & Track & Trace
Answers to the most frequently asked questions about delivery and tracking your order.
Always know where your package is
From shipping to delivery: find the quickest answers here.
Contact usSHIPPING
What is the average delivery time?
Your order is usually processed within 1–2 business days and delivered shortly after. During busy periods it may take a bit longer.
When will I receive my tracking code?
As soon as your package is registered with the carrier, you will receive a Track & Trace link by email (usually automatically).
What if my order is delayed?
First check the Track & Trace for the latest scan. Sometimes it takes a little longer for a scan to update. Still no movement after a while? Get in touch with us.
TRACK & TRACE
My tracking code is not working, what now?
Check that you have not copied any extra spaces. Still not working? The package may have just been registered, and it can take a few hours before tracking becomes active.
Where can I track my package?
You can track your shipment via the Track & Trace link in your shipping email, or by entering your code on the DHL tracking page.
The status is not changing, is my package lost?
Usually not. Sometimes a scan is processed later (e.g. overnight or during busy periods). No update after 2–3 business days? Contact us and we will look into it.
