Review Policy

At qost we place great value on honest and transparent reviews. Reviews help other customers make a well-informed choice and give us valuable insights to continuously improve our products and service.

On this page we explain how we handle general reviews (about our service) and product reviews (about specific products).

1. General reviews (company reviews)

General reviews relate to our:

  • Customer service
  • Delivery and shipping time
  • Order process
  • Returns handling
  • Overall customer satisfaction

How do we collect general reviews?

After an order, a customer may be invited by email to leave a review. This invitation is sent exclusively to customers who have actually made a purchase.

We do not post:

  • Fake or fictitious reviews
  • Paid reviews without clearly stating this
  • Reviews on behalf of customers

Publication of general reviews

All submitted reviews are checked for:

  • Swear words or offensive language
  • Discriminatory or inappropriate content
  • Spam or external promotion
  • Privacy-sensitive information

Reviews are not edited for content or opinion. Only when a review does not comply with the guidelines above can it be rejected or (partially) moderated.

2. Product reviews

Product reviews relate to specific products that we sell.

Who can post a product review?

In principle, any customer can leave a product review. When a review comes from a verified purchase, this can be indicated as such.

A verified purchase means that:

  • The reviewer actually purchased the product via qost.nl
  • The review is linked to an existing order number

What do we do with product reviews?

We publish both positive and negative reviews, provided they:

  • Relate to the product
  • Are factual and relevant
  • Do not contain inappropriate language

We do not remove negative reviews simply because they are critical. Transparency comes first.

3. No manipulation of reviews

Qost:

  • Does not buy positive reviews
  • Does not write reviews on behalf of customers
  • Does not offer discounts or compensation in exchange for a positive review

When there is a collaboration in which a product is provided free of charge for testing purposes, this is clearly stated with the relevant review.

4. Order and display of reviews

Reviews are displayed by default based on:

  • Date (most recent first)
  • and/or relevance / helpfulness (where applicable)

We do not adjust the order to create a distorted picture.

5. Reporting abuse

If you suspect that a review is incorrect, misleading or inappropriate, you can contact our customer service.

6. Qost's response to reviews

We may respond to reviews to:

  • Provide additional explanation
  • Offer a solution
  • Clarify inaccuracies

We take feedback seriously and use it to improve our products and services.

7. Transparency and reliability

We find it important that reviews give an honest picture of our products and service. That is why we strive for:

  • Authentic reviews
  • Open communication
  • Continuous improvement

Do you have questions about our review policy? Feel free to contact us.