Complaints Procedure

It can always happen that something doesn't go entirely as planned. We do everything we can to help our customers as best as possible and resolve any problems quickly.

Do you have a complaint? Then we kindly ask you to let us know first by emailing info@qost.nl. Describe your complaint as clearly as possible and, if possible, mention your order number so we can help you faster.

We aim to handle your complaint within 1 to 2 business days. You will receive a substantive response and a suitable solution from us as soon as possible.

No solution found?

If this unexpectedly does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur:

https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil

Our goal

We always strive for 100% customer satisfaction. Your feedback helps us continuously improve our service and products.